Andrey Sumatokhin

Internal system for managing field staff (field engineers, district network engineers and their managers). I ran a full redesign: rebuilt the key processes and created new ones.

• Designed the work order assignment module with dynamic slots: ran a series of in-depth interviews with the product's users, identified the pain points and added automatic assignment. We brought down the average time a dispatcher spends assigning a work order.
• Built new sections within the module: work standards, assignment rules, workload distribution across districts, workload view for a single area — and reworked the existing shift schedule.
• Rethought the diagnostics module: ran field research, going out on site with field engineers. The connection scenario dropped from 6 to 3 steps, and average time in the section fell by 46%.
• Brought data users had been looking up in third-party tools into the interface, and removed what was no longer relevant — cutting the number of windows they work with.
• Introduced AI tools into the UX/UI process: sped up preparing research artefacts and working through the designs.

Internal system — a showcase of the tools, services and capabilities the product team uses to solve its technical problems.

Ran and defended several tasks through the full design process: from uncovering a user need to a designed solution, including validation with users and handoff to development.

B2B platform of AI agents for customer service automation. I owned the website design across the whole cycle: from research to ongoing support.

• Designed the site's information architecture: brought 6 products, industry breakdowns, case studies and pricing into a structure where a visitor finds what they need in 1-2 steps.
• Developed the visual identity: colour system and usage rules. Put together a guideline for ongoing support.
• Built the UI kit and component library: new pages are now assembled from ready-made blocks without a designer.
• Running the project for 3.7 years: growing the site for new products, industries and business needs, keeping it consistent as the structure expands.

Product studio, a steady stream of client projects.

• Designed 3 multi-page corporate websites: from prototypes to final layouts and developer handoff.
• Worked with clients' existing brand books and ran projects on support — improvements, new sections, responsive layouts.

Major: Veterinary medicine, vocational secondary education