Hi, I'm Andrey Sumatokhin
UX/UI designer

Internal system for managing field staff (field engineers, dispatchers, district network engineers). I ran a full redesign and rebuilt the key processes.

• Rebuilt the work order assignment section: ran a series of in-depth interviews with the product's users, identified the pain points and designed automatic assignment to replace the manual one. Average time for a dispatcher to assign a work order went down.
• Rethought the diagnostics module: ran field research, going out on site with field engineers. The connection scenario dropped from 6 steps to 3, and average time in the section nearly halved.
• Brought data users had been looking up in third-party tools into the interface, and removed what was no longer relevant — cutting the number of windows they work with.
• Introduced AI tools into the UX/UI process: sped up preparing research artefacts and working through the designs.

B2B platform of AI agents for customer service automation. I owned the website design across the whole cycle: from research to ongoing support.

• Designed the site's information architecture: brought 6 products, industry breakdowns, case studies and pricing into a structure where a visitor finds what they need in 1-2 steps.
• Developed the visual identity: colour system and usage rules. Put together a guideline for ongoing support.
• Built the UI kit and component library: new pages are now assembled from ready-made blocks without a designer.
• Running the project for 3.5 years: growing the site for new products, industries and business needs, keeping it consistent as the structure expands.

Product studio, a steady stream of client projects.

• Designed 3 multi-page corporate websites: from prototypes to final layouts and developer handoff.
• Worked with clients' existing brand books and ran projects on support — improvements, new sections, responsive layouts.

Major: Veterinary medicine, vocational secondary education